dan fiehn
dan fiehn

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How can you master productivity when you are so busy? False urgency could be the problem.

This week’s feature article from Harvard Business Review really resonated with me. Throughout my career, I have experienced periods of intense work. However, upon reflection, I have realised that much of the urgency I assign to tasks is actually false.

It’s easy for you and your team to get caught up in a perpetual fire drill mode. The relentless chaos of false urgency can affect morale, well-being, and overall performance.

It’s worth a read!  🙌

How Innovation Can Drive Growth and Success in a Challenging Economy

How Innovation Can Drive Growth and Success in a Challenging Economy

Strategies, insights, and examples to thrive amidst adversity.

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Digital Eye - Article One

Building Adaptable Organizations

Technology should be an enabler by decreasing the time to decision-making, reducing the timeline for change implementation, and enabling more human-centered change.

Article featured in Cutter

In their book Competing in the New World of Work, the authors note that “the best teams transform their ways of working through radical adaptability.”

In a crisis, these teams go beyond mere coping. They use a crisis to reappraise and reinvent their work processes so they can continue to adapt to unpredictable change in the years to come. Being adaptable means that firmsare able to innovate to engage and satisfy customers at the same time as reducing costs.”

So how do organizations create business adaptability? And how can CIOs, as key enablers of digital transformation, guide their CEOs and other business leaders to build truly adaptable organizations?

Digital Eye - article two

The right digital transformation framework for your business

Digital transformation is tough. Find out how using a digital transformation framework can keep your company on the right track.

Article featured in Tech Target

Decades into the widespread adoption of digital technologies, enterprises are still in the thick of digital transformation.

The process of using digital technologies to fundamentally change how organizations operate, deliver value to their customers, and adapt to evolving business and market conditions is rife with challenges. Adopting a digital transformation framework that fits the culture and business objectives of your company will help.

What is a digital transformation framework?

A digital transformation framework is a blueprint that organizations use to guide and scale their efforts for continuously transforming their products, services and capabilities to meet evolving strategic goals and market conditions.


Digital Eye - Article Three

Digital transformation challenges and 14 ways to solve them

Heading into 2024, CIOs must make digital transformation a core competency. Bestselling author Isaac Sacolick names the primary challenges organizations face and how to solve them.

Article featured in Tech Target

CIOs like to say “digital transformation is a journey,” but after leading digital transformation programs for over a decade, I believe digital transformation must be a core organizational competency. Here’s why.

Strategic, customer, and technical opportunities evolve every two to three years, requiring leaders to evaluate business strategy and realign priorities. Between 2017 and 2019, the primary driver of digital transformation was growth.

From 2020 to 2022, the pandemic and shift to hybrid work significantly sped up the pace of digital transformation. In 2023, we saw the beginnings of generative AI-driven transformation. Progressive leaders overseeing digital transformation initiatives — or what I call digital trailblazers — must be prepared to pivot their programs and race toward these new opportunities while reducing operational risks — or risk transformation failure.

Digital Eye - Article Four

Great AI needs great information management

How OpenText Content Aviator fosters security, relevancy, and accuracy to empower business users with generative AI.

Article featured in Opentext Blogs

Every day, we see the power that great information management brings to our customers by connecting users to content and data and super-charging content-rich processes through intelligence and automation. The launch of OpenText™ Content Aviator brings the power of large language models (LLMs) and generative AI (GenAI) to information management users.

There’s no doubt that GenAI conversational interfaces have the potential to improve the information retrieval experience for users. At the same time, we must also take care to protect sensitive information and deliver accurate information to the user.

OpenText is widely recognized for bringing trusted and secure information governance through content services to customer processes, helping users get work done quickly and efficiently. Content Aviator is a natural extension of our mission to help organizations master modern work, by delivering relevant, accurate content and keeping users and organizations safe and compliant.


Digital Eye - Article Five

6 Artificial Intelligence Myths Debunked: Separating Fact from Fiction

Discover the truth behind popular AI myths and dive deep into the genuine capabilities and impact of Generative AI in today’s world.

Article featured in KD Nuggets

Artificial Intelligence is undoubtedly the buzzword of our time. Its popularity, particularly with the emergence of generative AI applications like ChatGPT, has brought it to the forefront of technological debates.

Everyone is talking about the impact of AI generative apps like ChatGPT and whether it is fair to take advantage of their capabilities.

However, amid all this perfect storm, there has been a sudden surge of numerous myths and misconceptions around the term Artificial Intelligence or AI.

I bet you might have heard many of these already!

Let’s dive deep into these myths, shatter them, and understand the true nature of AI.


Feature Article


Master Productivity: 5 Proven Tactics to Overcome False Urgency

If everything is urgent, there’s little opportunity for creative and deep work, which tends to flourish only when there’s time and space.

Master Productivity: 5 Proven Tactics to Overcome False Urgency

Article featured in Harvard Business Review

We are more connected and agile than ever, working at high speed to stay on top of workloads and remain competitive. A sense of urgency and scarce time permeates every day.

However, too often, much of the frenetic activity in organizations is false urgency: unproductive busyness that doesn’t lead to meaningful progress. While false urgency has always existed to some degree, the pandemic, heightened connectivity, and the expectation for rapid responses have stealthily solidified its presence.

Even great leaders can inadvertently create false urgency and damage their team’s morale, well-being, and performance. Take Ram, whose high performance bar led him to impose overly tight deadlines on himself and his team. Or Olga, whose dedication made her reluctant to push back on senior leadership and caused excessive additional work for her team. Or Seb, whose competitive spirit resulted in endless shifts for the team as he explored new ideas and trends.

Of course, you want your team to act with genuine urgency about what matters most. But it’s easy to mistake false urgency for true urgency — both look like high initiative and activity. As stress and burnout in leaders and employees remain alarmingly high, leaders must recognize the distinction and root out false urgency from their teams.


I hope these articles are valuable.

I am passionate about technology, and I want to share that passion with you. I believe that it’s essential for everyone to stay up-to-date on the latest trends, so I’ve set out to cover all aspects of the industry – from data analytics to blockchain and AI.

Please let me know if you want to see any other topics covered, and I would appreciate your help sharing this blog with others interested.


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How to Maximise Knowledge Transfer Between Business and Engineering Teams

In this week’s feature article, discover how to maximise knowledge transfer between business experts and technical engineers to ensure the success of your digital transformation. Learn about creating structured knowledge transfer plans, fostering a learning environment, employing diverse transfer methods, and building trust and collaboration. These strategies will help you bridge knowledge gaps, boost innovation, and enhance operational efficiency. Dive into our expert insights to master the art of seamless collaboration and drive your organisation’s digital transformation forward.

Strategic Planning Approaches: Top-Down vs. Bottom-Up

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Digital Sustainability Practices: A Guide to Greener Habits

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